Privacy Policy

Last modified on August 30, 2025

Archive version here

Introduction

Litefuse (“Litefuse”, “we”, “us”, and “our”) provides cloud-based observability, analytics, and AI-powered software services to customers.

This Privacy Policy describes how Litefuse processes information about you in connection with our business.

It covers personal information that is provided to us via websites that link to this Privacy Policy (the “Sites”), your registration or participation in sales and marketing events sponsored by our partners or by us, and certain information (such as account data and usage data, as described below) that is provided to us via your use of our Software-as-a-Service (SaaS) offerings.

This Privacy Policy also describes Litefuse’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights.

We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

How We Collect and Use (Process) Your Personal Information

Information You Provide to Us

When registering for the use of Litefuse, Litefuse collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

Name
Job title
Employer name
Work email
Work phone number

We use this information to provide prospects and customers with services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Litefuse receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from third-party websites (e.g., LinkedIn).

Automatic Data Collection

We may automatically log information about you when you visit the Sites and/or when you use our Services.

As is true of most websites, Litefuse collects certain information automatically, including:

IP addresses
Region or general location
Browser type
Operating system
Usage information about the use of our Sites
History of pages viewed

We use this information to help improve our Sites, diagnose problems, administer systems, analyze trends, and understand user preferences.

Litefuse has a legitimate interest in understanding how members, customers, and potential customers use its website and services.

Disclosure of Personal Information to Third Parties

The personal information Litefuse collects from you may be stored in one or more databases hosted by third parties. These third parties do not use or have access to your personal information except as necessary for storage, retrieval, or service delivery.

From time to time, Litefuse may engage third parties to send information to you, including information about our products, services, and events.

Examples of sub-processors may include:

Amazon Web Services
Microsoft Azure
Google Cloud Platform
Regional legal and compliance organizations

We do not otherwise reveal your personal data to third parties for their independent use unless:

You request or authorize it
It is related to Litefuse-hosted or co-sponsored events
It is required by law
It is necessary for vendors or service providers acting on our behalf
It is necessary to address emergencies or force majeure events
It is necessary to resolve disputes or claims

We may also disclose aggregated, non-personally identifiable information for analytics, research, or marketing purposes.

Liability for Onward Transfers

Litefuse complies with applicable international privacy transfer mechanisms, including the EU-U.S. Data Privacy Framework (EU-U.S. DPF), UK Extension, and Swiss-U.S. DPF where applicable.

When we transfer personal information to a third party acting as a controller or agent, we do so only where appropriate contractual safeguards are in place and where equivalent protections are provided.

If a third party processes personal information inconsistently with applicable privacy principles, Litefuse may remain liable unless we prove we were not responsible for the event giving rise to the damage.

Cookies and Tracking Technologies

Litefuse may use cookies, analytics tools, and similar technologies to improve user experience, understand traffic patterns, remember preferences, and enhance product functionality.

Where required by law, users will be provided with choices regarding cookie consent.

Data Storage and Retention

Your personal data may be stored by Litefuse on its own systems and on systems operated by trusted cloud infrastructure providers.

Litefuse retains service data:

During the customer relationship
For operational analysis
For historical and archival purposes
As required by law

Prospect data is retained only as long as it has legitimate business value.

All personal data controlled by Litefuse may be deleted upon verified request from data subjects or their authorized agents, subject to legal or operational exceptions.

Data Subject Rights

Depending on your jurisdiction, you may have rights including:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making and profiling

To exercise these rights, please contact us. Where legally required, we will respond within applicable timeframes.

Choices

If personal data covered by this Privacy Policy is to be used for a materially different purpose than originally disclosed, or disclosed to a non-agent third party in a manner not previously described, we will provide you with an appropriate choice mechanism where required by law.

We do not use sensitive personal data for new purposes without explicit consent where required.

Processing Personal Information in the United States

Litefuse may use service providers located in the United States and other jurisdictions.

By using Litefuse services, you acknowledge that your personal information may be processed in countries where we or our vendors operate, subject to applicable safeguards.

Children

The Sites and Services are not intended for children under 18 years of age. If we learn that we have collected personal information from a child without legally required consent, we will delete it.

Dispute Resolution

Litefuse is committed to resolving complaints regarding our privacy practices. Where required under applicable frameworks, unresolved complaints may be referred to an independent dispute resolution provider.

Regulatory Oversight

Litefuse may be subject to the investigatory and enforcement authority of applicable regulatory bodies in jurisdictions where we operate.

Changes to This Notice

We reserve the right to amend this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Data Privacy Framework

Where applicable, Litefuse adheres to the principles of the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework.

If there is any conflict between this Privacy Policy and those principles, the applicable principles shall govern.

Questions, Concerns or Complaints

Litefuse is committed to resolving complaints about our collection and use of personal information.

If you have questions or concerns regarding our privacy practices, please contact us:

Email: support@litefuse.cloud Website: Contact Us page

If you remain dissatisfied, you may file a complaint with the relevant supervisory authority in your jurisdiction.

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